National Association of Case Management: Meet Me on the Boardwalk

Culturally Responsive Services: From Competence to Humility

Cross-cultural work with diverse populations necessitates cultural competence practices. This training presents the concept of cultural humility as a supplement to the work of cultural competence and offers strategies to move beyond the notion that we can become competent in other cultures, seeking instead to affirm and support complex identities.

Learning objectives

• Define the need to implement culturally responsive services
• Define cultural humility and compare and contrast with cultural competence
• Identify at least 3 ways to adjust current practice to align with a cultural humility framework

Presenter:

Ryan Villagran, MSW joined Housing First University in June 2021 as a Training Specialist. Ryan holds a Master of Social Work from Temple University with a concentration in Communities & Policy. His clinical background includes delivering psychiatric rehabilitation services in the mental health recovery model at a Community Integrated Recovery Center. Ryan also developed and coordinated a training program in a university setting for social workers serving transitional-aged youth and later taught a Human Behavior in the Social Environment course for graduate social work students. Ryan is involved in organizing efforts around ending mass incarceration and believes in the power of our collective imagination to dream of a better future centered around the most vulnerable members of our community.

 

Service Providers in Recovery and Harm Reduction: The Challenges and Rewards

This workshop explores how staff in recovery utilize lived experience to support substance users in harm reduction spaces. It addresses the challenges staff encounter in the field and how organizations can support them. Presenters will lead a discussion with attendees about how lived experience impacts their work as service providers.

Learning objectives

• Describe the benefits staff in recovery bring to harm reduction-informed work supporting people who use drugs
• Identify three potential challenges staff in recovery may encounter in this work
• Recognize the support needs of staff in recovery working as harm reduction service providers

Presenters:

Rosa Friedman joined Pathways to Housing PA in 2019 and currently works as a Service Coordinator/Forensic Liaison on an ACT team devoted to serving individuals with Opioid Use Disorder. She received her Bachelor’s degree in sociology from Bryn Mawr College. Prior to coming to Pathways, Rosa worked at Prevention Point Philadelphia providing case management via their syringe access program, drop-in center, and emergency shelter.

Miles Newman joined Pathways to Housing PA in 2019 as a Service Coordinator and now serves as his ACT team’s Substance Use Specialist. He conducts community outreach, facilitates connections to behavioral health programs, and provides advocacy and other case management services to program participants. Miles is currently pursuing his MSW degree.