Team Leader

Position Summary: The Team Leader will manage the daily operation and clinical supervision of a non-fidelity Assertive Community Treatment (ACT) team. The Team Leader is responsible for the development and oversight of a program to meet the needs of the team participants who present with array of challenges connected to being homeless:  psychiatric disabilities, substance use issues, homelessness, untreated and complex medical conditions, lack of adequate support, etc.   

The Team Leader is responsible for assuring that the staff exercise person-centered and harm reduction approach aligned with the agency’s mission and core values. The Team Leader maintains oversight to ensure that client self-identified goals for recovery, rehabilitation and community inclusion are supported by appropriate services and best practices.

Essential Duties and Responsibilities:

  • Maintain and adhere to ACT core policies, practices and services.
  • Ensure compliance with all accreditation, certification and regulatory standards.
  • Facilitate the hiring, training, and performance evaluations accordingly.
  • Provide supervision to staff in accordance with agency policies.
  • Utilize the agency’s EHR system to ensure effective planning, follow-up, and coordination of participant services.  
  • Collaborate and coordinate participant care with appropriate treatment providers, social services, food banks, and other community resources. 
  • Approve service documents in accordance with agency policies and procedures.
  • Ensure staff is consistent with agency requirements for documentation of services and completing all relevant paperwork.
  • Ensure effective scheduling and task assignment to ensure team members meet their annual billable productivity requirements.
  • Identify areas of improvement needed for staff and devise a training plan accordingly to ensure professional growth and development.
  • Effectively communicate any agency policy modifications and/or new policies to the team members and ensure staff adapt and adhere to the change(s).
  • Respond to CBH complaints within the indicated deadline.
  • Ensure effective management of funds for participants to whom the agency services as a representative payee.
  • Provide data for written reports requested by city, state, or federal funding sources.
  • Establish operational procedures and monitor client visits and team assignments.
  • Participate in meetings with Housing department to ensure optimal apartment placement and maintenance of safe and comfortable living environment for the team participants.
  • Conduct participant housing orientation within a week of move-in to ensure the participant has a clear understanding of how to successfully maintain their housing.
  • Provide direct services to clients as required.
  • Perform other duties as assigned.


Essential Education, Experience and Skills:

  • Master’s in Social Work preferred or Master’s in another clinical mental health discipline, such as: psychology, counseling, clinical social work, psychiatric nursing, or marriage and family therapy accepted.  LCSW or actively working towards LCSW preferred.
  • Five years mental/behavioral health direct care experience, including three years supervisory experience preferred.
  • Patience, creativity, flexibility, compassion, and sensitivity to persons with disabilities and other minority populations.
  • Responsible, flexible, organized, and efficient.
  • Excellent interpersonal, communication and writing skills, as well as computer literacy.
  • Previous experience in case management/counseling of people with psychiatric disabilities, histories of substance abuse and/or trauma.
  • Ability to work with diverse populations including clients and staff in critical and emergency situations.
  • Sensitive to cultural, economic, gender, and sexual orientation difference.
  • Valid driver's license and clean driving record.


Supervisory Responsibilities:
All employees in assigned team.


Physical Demands and Work Environment:
Community environment. Considerable walking and standing may be required.