The Team Leader will manage the daily operation and clinical supervision of a non-fidelity Assertive Community Treatment (ACT) team. The Team Leader is responsible for the development and oversight of a program to meet the needs of the team participants who present with an array of challenges connected to being homeless: psychiatric disabilities, substance use issues, homelessness, untreated and complex medical conditions, lack of adequate support, etc.
The Team Leader is responsible for assuring that the staff exercise person-centered and harm reduction approach aligned with the agency’s mission and core values. The Team Leader maintains oversight to ensure that client self-identified goals for recovery, rehabilitation and community inclusion are supported by appropriate services and best practices.
Essential Duties and Responsibilities:
- Maintain and adhere to ACT core policies, practices and services.
- Ensure compliance with all accreditation, certification and regulatory standards.
- Facilitate the hiring, training, and performance evaluations accordingly.
- Provide supervision to staff in accordance with agency policies.
- Utilize the agency’s EHR system to ensure effective planning, follow-up, and coordination of participant services.
- Collaborate and coordinate participant care with appropriate treatment providers, social services, food banks, and other community resources.
- Approve service documents in accordance with agency policies and procedures.
- Ensure staff is consistent with agency requirements for documentation of services and completing all relevant paperwork.
- Ensure effective scheduling and task assignment to ensure team members meet their annual billable productivity requirements.
- Identify areas of improvement needed for staff and devise a training plan accordingly to ensure professional growth and development.
- Effectively communicate any agency policy modifications and/or new policies to the team members and ensure staff adapt and adhere to the change(s).
- Respond to CBH complaints within the indicated deadline.
- Ensure effective management of funds for participants to whom the agency services as a representative payee.
- Provide data for written reports requested by city, state, or federal funding sources.
- Establish operational procedures and monitor client visits and team assignments.
- Participate in meetings with Housing department to ensure optimal apartment placement and maintenance of safe and comfortable living environment for the team participants.
- Conduct participant housing orientation within a week of move-in to ensure the participant has a clear understanding of how to successfully maintain their housing.
- Provide direct services to clients as required.
- Perform other duties as assigned.
Essential Education, Experience and Skills:
- Master’s in Social Work preferred or Master’s in another clinical mental health discipline, such as: psychology, counseling, clinical social work, psychiatric nursing, or marriage and family therapy accepted. LCSW or actively working towards LCSW preferred.
- Five years mental/behavioral health direct care experience, including three years supervisory experience preferred.
- Patience, creativity, flexibility, compassion, and sensitivity to persons with disabilities and other minority populations.
- Responsible, flexible, organized, and efficient.
- Excellent interpersonal, communication and writing skills, as well as computer literacy.
- Previous experience in case management/counseling of people with psychiatric disabilities, histories of substance abuse and/or trauma.
- Ability to work with diverse populations including clients and staff in critical and emergency situations.
- Sensitive to cultural, economic, gender, and sexual orientation difference.
- Valid driver's license and clean driving record.
All employees in assigned team.
Physical Demands and Work Environment:
Community environment. Considerable walking and standing may be required.