Culturally responsive services: From competence to humility

Group of individuals

Many service providers have been taught the value of cultural competence in working with diverse populations. Indeed, cross-cultural clinical work is a frequent occurrence when serving communities of people with marginalized identities. This training presents the concept of cultural humility as supplemental to the work of cultural competence. Presenters will offer strategies to move beyond the idea that we can ever truly become competent in another person's culture, and explore opportunities to affirm and support our clients. Through use of case studies, we will review concepts of intersectionality and micro-aggressions for a fuller understanding of the ways culture shows up in service provision, and offer tools for a humbler cultural practice.


11:45-12:00 PM | Virtual training room opens
12:00-12:10 PM | Welcome, introductions, & check-in activity
12:10-12:25 PM | Health disparities
12:25-12:55 PM | Culture & identity
12:55-1:05 PM   | Break
1:05-1:30 PM     | Cultural competence & cultural humility
1:30-1:45 PM     | Key strategies
1:45-2:00 PM     | Case study
2:00-2:15 PM     | Summary, closing remarks, Q&A
Learning objectives
When attendees return to the workplace, they will be able to:

  • Define the need to implement culturally responsive services
  • Define cultural humility and compare and contrast with cultural competence
  • Name at least three ways to adjust current practices to align with a cultural humility framework

Target Audience: Social service providers and helping professionals working with marginalized communities and minority groups.​​​​​​​
Social Work Practice Level: This course is appropriate for beginner and intermediate BSW/ MSW learners.​​​​​​​
Content Level: This course covers intermediate level material.
Course Delivery Format: Live webinar
Interactivity: This course will offer real-time polling and 15 minutes of Q&A time.
LSW/LCSW and PCB Continuing Education Credit: 2 social and cultural competence continuing education credits
Fees: $20 general registration; additional $5 for registration with LSW/LCSW CE credit.
Registration includes access to the live event and recording, PDF of slides, and relevant training tip sheets/resources.

Session Facilitators:

Ryan Villagran, LSW, joined Housing First University in June 2021 as a Training Specialist. Ryan holds a Master of Social Work from Temple University with a concentration in Communities & Policy. His clinical background includes delivering psychiatric rehabilitation services in the mental health recovery model at a Community Integrated Recovery Center. Ryan also developed and coordinated a training program in a university setting for social workers serving transitional-aged youth and later taught a Human Behavior in the Social Environment course for graduate social work students. Ryan is involved in organizing efforts around ending mass incarceration and believes in the power of our collective imagination to dream of a better future centered around the most vulnerable members of our community.

Andrew Spiers, LSW is the Director of Training and Technical Assistance for Pathways to Housing PA’s Housing First University. Andrew joined Pathways in early 2018 and served as an Assistant Team Leader and Team Leader before launching Housing First University in October 2019. Andrew holds a Master of Social Service from Bryn Mawr College’s Graduate School of Social Work and Social Research, where he concentrated in Community Practice, Policy, & Advocacy. He has taught Human Services and Sociology courses as an adjunct professor at Harcum College and conducted trainings and workshops all over the country on Housing First, harm reduction, and affirming care for LGBTQ+ communities.

*CE credit is available to (1) PA Certification Board credentialed professionals, (2) Licensed Social Workers (LSW), and (3) Licensed Clinical Social Workers (LCSW) ONLY.  Due to current regulations, CE credits cannot be offered to social workers in the states of New Jersey or New York.  All others: please check with your professional licensing board to see if this course qualifies for credit towards your needed continuing education hours.