Position Summary: Service Coordinators are members of a non-fidelity Assertive Community Treatment (ACT) team and work together to provide recovery-oriented services in a flexible, compassionate, and responsible manner to formerly homeless individuals who have psychiatric disabilities and often abuse substances. Service Coordinators maintain a primary caseload but also have a shared responsibility for all other participants on the team.
Essential Duties and Responsibilities:
- Collaborate with participants in the formulation of a comprehensive service plan that is reviewed and modified with that person on a regular basis.
- Provide outreach, service coordination, counseling, advocacy, and other needed services to participants in any environment including the streets, shelters, prisons, hospitals, apartments, office, etc.
- Provide individually tailored consumer driven services to each client—i.e. housing placement, independent living skills, vocational guidance, appointment escorts, family counseling, etc.
- Regular home visits, as well as accompany clients to medical appointments and treatment facilities as appropriate.
- Maintain written and computerized records, compile reports and complete other program documentation (including case notes, statistics, letters, psychological evaluations, etc.).
- Coordinate and monitor referrals to community services, and advocate client participation in them.
- Educate, inform and advocate for consumers regarding benefits and entitlements (Social Security, Public Assistance, food stamps, etc.).
- Participate in on-call rotation.
- Participate in some activities outside of “normal business hours.”
- Other duties as assigned.
Essential Education, Experience and Skills:
- Bachelor’s degree with major course work in sociology, social work, psychology, gerontology, anthropology, political science, history, criminal justice, theology, nursing, counseling or education preferred, or bachelor’s degree required with at least 12 credit hours in sociology, psychology, social welfare, social work, gerontology, or other social science with at least 2 years of direct client experience.
- Patience, creativity, flexibility, compassion, and sensitivity to persons with disabilities and other minority populations.
- Demonstrated expertise in case management, supportive housing, and client advocacy preferred.
- Ability to work within a community setting in several neighborhoods within Philadelphia; manage transportation via car, bus or train.
- Ability to work with diverse populations including clients and staff in critical and emergency situations.
- Sensitive to cultural, economic, gender, and sexual orientation differences.
- Career experience in social services, supported housing, or with persons with disabilities preferred.
- Excellent verbal and written communication and computer skills.
- Valid driver's license and clean driving record.
Physical Demands and Work Environment
Community environment. Constant interaction with agency participants. Considerable walking and standing.