Landlord Engagement Strategies

man opening a door

Since 2008, Pathways to Housing PA has grown from a team of 50 participants, to housing nearly 600 individuals with complex needs. As such, finding housing and maintaining mutually-beneficial relationships with landlords has been one of our top priorities. In this session, presenters will share insight into building our housing department from the ground up and developing it into the robust program it is today. Attendees will gain knowledge of proven leasing practices and unit retention, as well as strategies for building and cultivating productive, sustainable landlord relationships. Presenters will provide an overview of master-leasing and discuss the vital skill of responding to the needs of our landlords, while also maintaining supportive clinical relationships with our participants.


12:45-1:00 PM Virtual training room opens
1:00-1:10 PM Welcome & introductions
1:10-1:35 PM History of the Pathways to Housing PA housing department & development of our landlord network
1:35-1:45 PM Master-leasing & scattered site
1:45-1:55 PM Housing Department roles & responsibilities
1:55-2:05 PM Break
2:05-2:20 PM Collaboration
2:20-2:45 PM Recruit, Support, Maintain, & Build
2:45-3:00 PM Review & FAQ
3:00-3:15 PM Q&A

Learning objectives

  1. Explore strategies to recruit landlords, as well as lease and retain units for participants receiving supportive housing

  2. Recognize skills to support landlords in maintaining long-term, collaborative relationships

  3. Name at least three ways to incentivize landlord engagement in your program

Target Audience: Social service providers and helping professionals working in homeless services, policy-makers, government workers, agency administrators, CoC leads, property management workers and landlords interested in the Housing First model, or anyone invested in ending homelessness in their community.
Course Delivery Format: Live webinar
Interactivity: This course will offer 15 minutes of Q&A time and real-time polling.
Fees: $30 general registration

Registration includes access to the live event and recording, PDF of slides, and relevant training tip sheets/resources.

Session Facilitators:

Renée Frink-Boyd, CPS (she/her), is a Training Specialist with Pathways to Housing PA’s training and educational initiative, Housing First University. Renee first came to Pathways in 2015 and served as a Certified Peer Specialist (CPS) on a non-fidelity Assertive Community Treatment (ACT) team, where she focused on building meaningful connections with program participants with chronic health conditions. Later, she joined the Pathways’ Center of Excellence as a Medication Assisted Treatment (MAT) Care Manager, where she assisted individuals with accessing MAT and MOUD services. Renee received her Peer Specialist certification in 2013. Her 10+ years of experience in the field includes working as an Employee Specialist at the Philadelphia Department of Behavioral Health and Intellectual Disabilities, and as a CPS at Philadelphia area agencies including Horizon House and JFK Behavioral Health. Renee is passionate about building supportive peer relationships with individuals experiencing homelessness and managing co-occurring disorders.

John Lambert, MA (he/him) is an avid advocate for the Housing First model, and has served as the Director of Housing for Pathways since 2008. John received his B.A. in Sociology from Ramapo State College; and his M.A. degree from Rutgers University. He came to Pathways to Housing PA with a diverse employment background which includes working as a teacher and a certified Substance Abuse Counselor. In 2000, John moved to the South Jersey/Delaware Valley area and joined the staff of the Mental Health Association of Southeastern PA (MHASP). He received training and certification as a Targeted Case Manager, and later became the Program Manager for a low income housing project for people with mental health issues. After spending several years learning the "ins and outs" of housing alternatives for people dealing with behavioral health/substance abuse issues, he brought his wealth of knowledge to Pathways to Housing PA, where he faithfully serves the chronically homeless population in Philadelphia.

ACE approval statement: Housing First University: a program of Pathways to Housing PA, provider #1759, is approved as an ACE provider to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Regulatory boards are the final authority on courses accepted for continuing education credit. ACE provider approval period: 01/12/2022 - 01/12/2025. Social workers completing this course receive 2 clinical continuing education credits.

*Housing First University, a program of Pathways to Housing PA, can provide continuing education credits to licensed social workers in 48 of the 50 U.S. states and 10 Canadian provinces. Due to current regulations, CE credits cannot be offered to social workers in the states of New Jersey or New York. If you are not a Licensed Social Worker, please check with your board of accreditation to ensure this training meets your licensing needs.


To request an accessibility accommodation, please email:

For questions or comments, please contact: 
Ryan Villagran, LSW 
Continuing Education Director 
Housing First University, a program of Pathways to Housing PA (215) 390-1500, ext. 1430