Posted July 18, 2018
Position Summary: Service Coordinators are members of a non-fidelity Assertive Community Treatment (ACT) team and work together to provide recovery-oriented services in a flexible, compassionate, and responsible manner to formerly homeless individuals who have psychiatric disabilities and often abuse substances. Service Coordinators maintain a primary caseload but also have a shared responsibility for all other participants on the team.
Essential Duties and Responsibilities:
• Collaborate with consumers in the formulation of a comprehensive service plan that is reviewed and modified with that person on a regular basis.
• Provide outreach, service coordination, counseling, advocacy, and other needed services to consumers in any environment including the streets, shelters, prisons, hospitals, apartments, office, etc.
• Provide individually tailored consumer driven services to each client—i.e. housing placement, independent living skills, vocational guidance, appointment escorts, family counseling, etc.
• Regular home visits, as well as accompany clients to medical appointments and treatment facilities as appropriate.
• Maintain written and computerized records, compile reports and complete other program documentation (including case notes, statistics, letters, psychological evaluations, etc.).
• Coordinate and monitor referrals to community services, and advocate client participation in them.
• Educate, inform and advocate for consumers regarding benefits and entitlements (Social Security, Public Assistance, food stamps, etc.).
• Participate in on-call rotation.
• Participate in some activities outside of “normal business hours.”
• Other duties as assigned.
Essential Education, Experience and Skills:
• BA/BS, RN, in Social Work, Psychology, Criminal Justice, Gerontology or related field preferred; or high school diploma and twelve semester credit hours in Sociology, Social Welfare, Psychology, Gerontology, or other social science and two years’ experience in public or private human services.
• Patience, creativity, flexibility, compassion, and sensitivity to persons with disabilities and other minority populations.
• Demonstrated expertise in case management, supportive housing and client advocacy preferred.
• Ability to work within a community setting in several neighborhoods within Philadelphia; manage transportation via car, bus or train.
• Ability to work with diverse populations including clients and staff in critical and emergency situations.
• Sensitive to cultural, economic, gender, and sexual orientation differences.
• Career experience in social services, supported housing, or with persons with disabilities preferred.
• Excellent verbal and written communication and computer skills.
• Valid driver's license and clean driving record.
Physical Demands and Work Environment
Community environment. Constant interaction with agency participants. Considerable walking and standing.
How to Apply:
To apply, send an email with cover letter and resume to firstname.lastname@example.org. Please indicate the position in your email's subject line.