Office Manager - Philadelphia Furniture Bank

Position Summary:   The Office Manager is responsible for all administrative functions at PFB. S/he is tasked with purchasing equipment and supplies and scheduling tasks that facilitate a clean, welcoming environment where people have the tools they need to do their jobs. S/he provides operating support to the leadership of the Philadelphia Furniture Bank (PFB) to ensure its efficient operations.  
Essential Duties and Responsibilities:
Respond quickly to phone, email and web enquires about PFB, donations, etc.
Coordinate and schedule furniture pickups and deliveries
Manage inventory, in and out, in Salesforce database
Manage Salesforce database with donation requests, client referral appointments and agency memberships
Provide customer service support to Member Agencies: membership renewals, process new members, appointment reminders or other furniture appointment issues
Keep track of calendar appointments and make changes as necessary
Greet scheduled clients and case managers when they arrive at the PFB
Conduct client furniture appointments: see what furniture they may have, and what they may need, and make notations on the Client Referral Form
Provide administrative support to the Director and Assistant Director
Manage purchasing, receipts and reconciliations 
Train, schedule and manage volunteers as personal shoppers and in helping to facilitate daily office tasks as needed
Manage all financial/admin interactions with the main office at Pathways to Housing PA 
Perform other duties as assigned
Essential Education, Experience and Skills:
High School diploma, some college/business school preferred
  • 3+ years’ experience in office management/admin services
Patience, creativity, flexibility, compassion and sensitivity to persons with disabilities and other minority populations
Responsible, super organized and efficient
Excellent communication and writing skills as well as computer literacy; experience with Microsoft Office products (especially excel) and use of the internet required. 
Comfortable using databases. Experience with Salesforce is a plus
Excellent typing skills and knowledge of office equipment (fax machine, scanner, photocopier, etc.) use and maintenance
Ability to work with diverse populations including clients and staff in critical and emergency situations
Sensitive to cultural, economic, gender, and sexual orientation differences
Bilingual/Spanish speaking is a plus, but not necessary
Supervisory Responsibilities:
Volunteers doing admin work and personal shopping
Physical Demands and Work Environment:
Mostly office and warehouse environment
Frequent personal/phone/email interaction with member agency case managers and clientele
Walking and standing, sitting for periods of time at a desk
Ability to lift and carry small items such as lamps and picture frames.
The employee is expected to adhere to all agency policies and to act as a role model in the adherence to policies.
How to Apply: 

To apply, send an email with cover letter and resume to Please indicate the position in your email's subject line.

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