Service Navigator

Pathways to Housing PA, Integrated Care

Position Summary: The Service Navigator assists participants in health, wellness and recovery in the Pathways’ housing, clinical services, and integrated care initiatives. This position is responsible for supporting participants’ connections to clinical, medical, and housing resources. This position works in partnership with the housing department to ensure that participants receive engagement consistent with Housing and Urban Development (HUD) guidance.

Essential Responsibilities:

  • Assist a case load of 20 participants in selecting and coordinating primary care services through their insurance provider (Keystone First).
  • Conduct monthly engagements with applicable housing participants.
  • Provide individually tailored, consumer-driven services to each participant.
  • Maintain computerized records, compile reports and other program documentation.
  • Support participants with applying for home health waiver program
  • Support participants who receive in home services with mandatory monthly engagement
  • Coordinate with Home Health Aide Agencies (HHA)
  • Support HHAs and participants in acclimating to services and continuum of care
  • Coordinate with meal and food security programs
  • Liaise with clinical teams to identify and address participants’ needs.

Essential Education, Experience and Skills:

  • High School Diploma
  • Minimum of 5 years of experience in behavioral health field.
  • Excellent oral and written communication skills.
  • Excellent leadership and interpersonal skills.
  • Adaptability and excellent decision-making and analytical skills.
  • Detail-oriented with strong organizational skills.
  • Knowledge and experience in Microsoft Office Suite (Excel, PowerPoint) and other relevant software.
  • Familiarity with Electronic Health Records and databases.
  • Certified Peer Specialist preferred.

Physical Demands and Work Environment:
Mostly office environment with significant sitting and computer work is required. Interaction with agency clientele as well as regular interaction with all levels of staff. Community environment.

Salary: $43,000 annually