Program Assistant

Position Summary:

The Program Assistant is a team member who provides administrative, clerical, and reception support for the Team and Medical Staff. 

Essential Duties and Responsibilities:

  • Coordinate, manage and ensure the efficient operation of the Team office.
  • Serve as the receptionist for the Team.
  • Provide computer/secretarial support to the Team and medical staff.
  • Manage staff and consumer transportation needs including the purchase and distribution of tokens and transpasses.
  • Coordinate timely/accurate check request submissions, distributions and reimbursements.
  • Manage petty cash including receipts.
  • Update and maintain consumer records and Team filing systems.
  • Maintain and update relevant databases including the input of billing information.
  • Prepare and submit monthly service and other required reports, as directed, to relevant licensing agencies and funding sources.
  • Participate in daily Team meetings.
  • Assist with coordination of consumer recreational activities.
  • Maintain inventory of Team supplies; coordinate ordering with Pathways Administrative Assistant.
  • Perform other duties as assigned.


Essential Education, Experience, and Skills:

  • High School diploma or GED.
  • Patience, creativity, flexibility, compassion, and sensitivity to persons with disabilities and other minority populations.
  • Responsible, organized, and efficient.
  • Excellent communication and writing skills as well as computer literacy; experience with Microsoft Office products, and use of the internet.
  • Excellent typing skills and knowledge of office equipment (fax machine, scanner, photocopier, etc.) use and maintenance.
  • Ability to work with diverse populations including clients and staff in critical and emergency situations.
  • Sensitive to cultural, economic, gender, and sexual orientation differences
  • Valid driver’s license and clean driving record.


Physical Demands and Work Environment:

  • Mostly office environment. 
  • Some light lifting is required. 
  • Significant sitting and computer work is required. 
  • Interaction with agency clientele.


The employee is expected to adhere to all agency policies and to act as a role model in the adherence to policies.