Position Summary:

The Administrative Assistant provides administrative and operating support to the leadership of the Philadelphia Furniture Bank (PFB) to ensure its efficient operations. 

Essential Duties and Responsibilities:

• Respond quickly to phone, email and web enquires about PFB, donations, etc.
• Coordinate and schedule furniture pickups and deliveries
• Manage Salesforce database with donation requests, client referral appointments and agency memberships
• Provide customer service support to Member Agencies: membership renewals, process new members, appointment reminders or other furniture appointment issues
• Keep track of calendar appointments and make changes as necessary
• Greet scheduled clients and case managers when they arrive at the PFB
• Conduct client furniture appointments: see what furniture they may have, and what they may need, and make notations on the Client Referral Form
• Provide administrative support to the Director and Assistant Director
• Manage purchasing, receipts and reconciliations as needed for the Director
• Work with volunteers to get daily tasks completed as needed
• Perform other duties as assigned

Essential Education, Experience and Skills:

• High School diploma, some college preferred
• Patience, creativity, flexibility, compassion and sensitivity to persons with disabilities and other minority populations
• Responsible, super organized and efficient
• Excellent communication and writing skills as well as computer literacy; experience with Microsoft Office products (especially excel) and use of the internet required. Experience with Salesforce is a plus
• Excellent typing skills and knowledge of office equipment (fax machine, scanner, photocopier, etc.) use and maintenance
• Ability to work with diverse populations including clients and staff in critical and emergency situations
• Sensitive to cultural, economic, gender, and sexual orientation differences
• Bilingual/Spanish speaking is a plus, but not necessary

Supervisory Responsibilities:

None

Physical Demands and Work Environment:

• Mostly office and warehouse environment
• Frequent personal/phone/email interaction with member agency case managers and clientele
• Walking and standing, sitting for periods of time at a desk
• Ability to lift and carry small items such as lamps and picture frames.

Salary: $37-45,000 annually