PFB Administrative Assistant

Philadelphia Furniture Bank

Position Summary:

The Administrative Assistant provides administrative and operating support to the leadership of the Philadelphia Furniture Bank (PFB) to ensure its efficient operations. 


Essential Duties and Responsibilities:

  • Respond quickly to phone, email and web enquires about PFB, donations, etc.
  • Coordinate and schedule furniture pickups and deliveries
  • Manage Salesforce database with donation requests, client referral appointments and agency memberships
  • Provide customer service support to Member Agencies: membership renewals, process new members, appointment reminders or other furniture appointment issues
  • Keep track of calendar appointments and make changes as necessary
  • Greet scheduled clients and case managers when they arrive at the PFB
  • Conduct client furniture appointments: see what furniture they may have, and what they may need, and make notations on the Client Referral Form
  • Provide administrative support to the Director and Assistant Director
  • Manage purchasing, receipts and reconciliations as needed for the Director
  • Work with volunteers to get daily tasks completed as needed
  • Perform other duties as assigned


Essential Education, Experience and Skills:

  • High School diploma, some college preferred
  • Patience, creativity, flexibility, compassion and sensitivity to persons with disabilities and other minority populations
  • Responsible, super organized and efficient
  • Excellent communication and writing skills as well as computer literacy; experience with Microsoft Office products (especially excel) and use of the internet required. Experience with Salesforce is a plus
  • Excellent typing skills and knowledge of office equipment (fax machine, scanner, photocopier, etc.) use and maintenance
  • Ability to work with diverse populations including clients and staff in critical and emergency situations
  • Sensitive to cultural, economic, gender, and sexual orientation differences
  • Bilingual/Spanish speaking is a plus, but not necessary


Supervisory Responsibilities:



Physical Demands and Work Environment:

  • Mostly office and warehouse environment
  • Frequent personal/phone/email interaction with member agency case managers and clientele
  • Walking and standing, sitting for periods of time at a desk
  • Ability to lift and carry small items such as lamps and picture frames.

Salary: $37-45,000 annually