Outreach Worker

Position Summary: The outreach worker provides recovery-oriented services in a flexible, compassionate, and responsible manner to unhoused individuals and those with housing instability who have psychiatric disabilities and/or abuse substances.  This position works with the Outreach Manager and may provide services, as needed, to newly referred participants. The goal is to practice assertive outreach and engagement that will help to move people more quickly from the streets into housing.

Essential Duties and Responsibilities:        

  • Engage, Assess and Build a rapport with homeless individuals with a focus on chronically street homeless individuals and be familiar with spectrum of care and resources available to homeless individuals
  • Collaborate with referring agencies, including multiple city organized outreach teams, to work with people who are in the outreach, engagement or intake process; most of which is concentrated in Center City and Kensington
  • Provide support to participants who are newly referred or admitted pre-authorization to CBH services
  • Provide outreach, advocacy, and other needed services to participants in any environment including the streets, in shelters, prisons, hospitals, apartments, office, etc
  • Maintain a scheduled outreach activity for at least 4.5 hours a day
  • Participate in daily Team Rounds (on a rotating bases) to provide relevant updates to the teams
  • Maintain written and computerized records, compile reports and complete other program documentation (including case notes, statistics, letters, psychological evaluations, intake and discharge paperwork, chronic homelessness documentation, etc.)
  • Assist the Outreach Manager with tracking referrals through the intake process to authorization and team assignment
  • Participate in some activities outside of “normal business hours.”
  • Other duties and/or special projects as assigned

Essential Education, Experience and Skills:

  • High School Diploma or GED
  • Certified Peer and Recovery Coaches preferred
  • 3 years' experience in homeless services and knowledge of resources available in the housing and homelessness system in Philadelphia
  • Valid driver's license and clean driving record
  • Patience, creativity, flexibility, compassion, and sensitivity to persons with disabilities and other minority populations
  • Comfort and experience going into settings where street homeless individuals are found
  • Career experience in social services or with persons with disabilities
  • Excellent verbal and written communication and computer skills
  • Ability to work with diverse populations including clients and staff in critical and emergency situations
  • Sensitive to cultural, economic, gender, and sexual orientation differences

Supervisory Responsibilities

Physical Demands and Work Environment
Community/neighborhood/street environments.  Some light lifting is required.  Constant interaction with agency clientele.