Position Summary: The Manager of Homeless Service works with the Clinical Teams to provide recovery- oriented services in a flexible, compassionate, and responsible manner to individuals who experience homeless and face challenges related to serious mental health and/or substance use disorders. This position will serve to supplement the staff on the Non- Fidelity ACT teams and may provide services, as needed, to newly referred participants, and to participants who are in the discharge process on any of the Pathways’ Non-Fidelity ACT teams. This position serves as a point person between referral sources (DBHIDS) and the Clinical Teams.
Essential Duties and Responsibilities:
Provide assertive outreach to program participants and provide person centered services to participants in any environment including the streets, shelters, prisons, hospitals, office, etc.
- Acknowledge new participant referrals from DBHIDS and initiate the participant admission process
- Establish and maintain relationships with the city outreach teams in an effort to better support PTHPA newly referred and current participants
- Assign newly referred participants to the Clinical Teams based on teams’ vacancies/census and inform the appropriate team of such a referral
- Identify and assign the appropriate program (Mental Health, D&A) to each participant
- Create a participant profile in Credible (upload participant photo, and any relevant information on to the profile)
- In collaboration with the participant’s team, complete all the required documents of the Integrated Intake packet and submit the authorization request to the appropriate entity (TCM, CBH) through WebFocus
- Engage newly referred participants within 5-7 days of referral
- Provide individually tailored person-centered services to each participant—i.e. assertive engagement, facilitation of program admission, accessing medical care, and housing placement.
- Participate in Vacancy Meetings in an effort to identify an appropriate apartment for newly authorized participants
- Facilitate the bi-weekly Master List Meetings and provide all necessary and relevant updates
- Complete and submit weekly BCM Census reports to TCM
- Facilitate the processes for participants transitioning to alternative housing arrangements by submitting all relevant information through HMIS/CEABHRS/ClientTrack and/or TIP Unit.
- Collaborate with agencies which will be accepting PTHPA participants as part of the “warm hand-off” discharge plan
- Maintain relationships with other providers and resources able to provide alternative housing options for participants unable to remain housed with PTHPA
- Compile reports as requested internally and externally
- Track chronic homelessness status on monthly basis and respond to intent-to-move emails with updated chronic status to facilitate appropriate housing subsidy assignment
- Maintain a monthly expected billable unit requirement of 300 units of service monthly.
- Represent Pathways to Housing PA at system focused meetings where outreach efforts would be best coordinated.
- Keep abreast of changing authorization processes with CBH and TCM
- Train PTHPA clinical staff on changes with city agencies and other external stakeholders
- Train new staff on outreach and intake procedures
- Participate in some activities outside of “normal business hours.” This includes responding to early morning and evening calls at times; conducting outreach outside of normal business hours; visiting participants at times and locations of their choosing; completing authorization submissions in a timely manner whenever possible
- Other duties and/or special projects as assigned.
Essential Education, Experience and Skills:
- A bachelor’s degree with major course work in nursing, sociology, social work, psychology, gerontology, anthropology, political science, history, criminal justice, theology, counseling, education. PLUS a minimum of one (1) year experience (paid or unpaid) in a human service field. This experience must involve direct contact with the individual receiving services (i.e. coaching, teaching, case management, etc.)
- Valid driver's license and clean driving record
- Patience, creativity, flexibility, compassion, and sensitivity to persons with disabilities and other minority populations.
- Comfort and experience going into settings where street homeless individuals are found.
- Career experience in social services, supported housing, or with persons with disabilities.
- Excellent verbal and written communication and computer skills.
- Ability to work with diverse populations including participants and staff in critical and emergency situations, as well as engage with high level stakeholder at city and partner meetings
- Sensitive to cultural, economic, gender, and sexual orientation difference
Physical Demands and Work Environment:
Community environment. Some light lifting is required. Constant interaction with agency clientele.
The employee is expected to adhere to all agency policies and to act as a role model in the adherence to policies.