Position Summary: 

Good Haul, Philadelphia’s only non-profit junk-hauling service, provides sustainable and affordable furniture-removal and junk-hauling solutions for customers in the greater Philadelphia area. We are a sister service of the Philadelphia Furniture Bank, which furnishes homes for over 1500 local households exiting homelessness annually, and we partner with a network of organizations to keep usable items out of the landfill.

Good Haul’s Office Manager is one of our primary customer service representatives. They provide friendly, professional salesmanship via phone and e-mail; they track sales leads in our database and maintain our appointments calendar. They communicate project details to our drivers/movers and act as dispatcher. They provide support to the Manager and Team Leaders/Truck Drivers to ensure efficient operations in the field and at our Kensington warehouse.

Essential Duties and Responsibilities:

• Respond promptly to phone, e-mail and web inquiries to Good Haul
• Represent Good Haul and Pathways to Housing PA in all communication/interactions; provide excellent salesmanship and customer service to Good Haul clients
• Collect project information from clients; work with Manager to provide quotes for service and to schedule service appointments
• Communicate with Philadelphia Furniture Bank furniture donors to schedule donation appointments; refer furniture donors to Good Haul when appropriate
• Maintain appointments calendar
• Maintain Salesforce database with client and project information: adhere to procedures for data collection/entry; ensure accuracy and completeness of data
• Coordinate inventory transfer with Philadelphia Furniture Bank and other organizations
• Provide administrative support to Manager
• Manage invoicing, purchasing, receipts, and reconciliations
• Schedule maintenance and purchase equipment/supplies
• Train, schedule, and manage volunteers as needed
• Manage all admin interactions with Pathways to Housing PA staff
• Participate in staff meetings
• Perform other duties as assigned

Essential Education, Experience and Skills:

• High School diploma, some college preferred
• 3+ years’ experience in sales representative and/or office management/admin roles
• Responsible, highly-organized, and efficient
• Excellent time-management skills
• Patience, creativity, flexibility, compassion, and sensitivity to persons with disabilities and other marginalized populations
• Excellent communication and writing skills; excellent computer and phone skills
• Proficiency with Microsoft Office apps (Outlook, Excel, Word) and iOS apps
• Experience with Salesforce or similar database preferred
• Available to work on weekends

Supervisory Responsibilities:

• Volunteers, as needed

Physical Demands and Work Environment:

• Mostly office and warehouse environment
• Frequent in-person/phone/e-mail interaction with clients & partner organizations
• Walking and standing; sitting for periods of time at a desk
• Ability to lift and carry small items such as lamps and picture frame

Salary: $37-45,000 annually