Director, Clinical Services

Position Summary: The Director of Clinical Services is responsible for the direction and the collaborative leadership of Pathways’ Housing First clinical program operations. They supervise Senior Team Leaders and other members of the clinical department as assigned. Responsibilities also include Clinical department program development and overseeing compliance with all mandatory trainings for Clinical staff. The Director has responsibility for oversight and resolution of licensing, credentialing, and billing issues.

Essential Duties and Responsibilities:

  • Ensure the Clinical Department core services are in support of the agency’s mission
  • Ensure that services provided in the Clinical department are aimed at promoting participants’ empowerment.
  • Promote person-centered, culturally sensitive, recovery orientated service provision.
  • Supervise Senior Team Leaders and other clinical department staff as assigned.
  • Hold direct reports accountable to measurement-based performance outcomes.
  • Represent Pathways at site visits, inter-agency meetings, and conferences.
  • Attend scheduled meetings, e.g. team rounds at least once per week per team, full staff meetings, clinical case conferences as needed, supervisory meeting, etc.
  • Under the direction of the VP of Operations and Clinical Services assess and address trends in clinical service delivery.
  • Promote team building activities in the Clinical Department and ensure that they occur.
  • Ensure that clinical decisions comply with the philosophy, core values, procedures, and policies of the agency.
  • Ensure that follow-up is provided and a resolution is achieved re: client issues that arise.
  • Provide on-site and on-call support and assistance with crisis management.
  • Identify need and participate in program development including research, grant and proposal writing
  • Ensure Team Leaders monitor team productivity.
  • Ensure the Clinical department meets and/or supersedes all relevant performance measures.
  • Foster a working relationship with other agencies and systems.
  • Continually assess need and develop effective reporting systems.
  • Participate in hiring, training, and onboarding of relevant candidates in the Clinical Department.
  • Serve as the point person for coordinating MSW internships.
  • Complete staff performance evaluations in a timely manner.
  • Provide LCSW, or an equivalent licensure supervision as needed.
  • Understand the concept of “leadership development” and work on developing leaders within the department.
  • Perform other duties as required.

Essential Education, Experience and Skills:

  • Master’s degree in Social Work from an accredited school, or a Master’s degree in another behavioral health discipline is required. Preference will be given to those with MSW.
  • Active License of Clinical Social Work (LCSW), or an equivalent, is required.
  • Minimum of 6 years of direct clinical practice, with a minimum of 3 years of supervisory experience and work with individuals experiencing homeless, living with severe and persistent mental illness, and/or substance use disorders required.
  • Patience, creativity, flexibility, compassion, and sensitivity to persons with disabilities and other minority populations.
  • Ability to work with diverse populations including participants and staff in critical and emergency situations.
  • Ability to make appropriate clinical judgment is required.
  • Sensitive to cultural, economic, gender, and sexual orientation differences.
  • Excellent written, verbal and computer communication skills.
  • Valid driver's license and clean driving record.

Measures for Success:

  • Maintain 90% annual productivity across all billable staff.
  • Ramp new teams to 90% annual productivity within six months.
  • Maintain 80% compliance in nursing and psychiatric evaluations.
  • Ensure 95% compliance with Participant contact standards.
  • Ensure 95% compliance with mandated staff training.
  • Ensure 95% compliance with direct observation policy.
  • Ensure all staff performance evaluations are complete with 60 days of anniversary dates.
  • Maintain 90% favorable judgements from CBH and OHS on Participant appeals and/or complaints.

Supervisory Responsibilities:

Senior Team Leaders, Service Coordinators hired as floaters, others as assigned

Physical Demands and Work Environment:

Community environment. Constant interaction with agency clientele. Considerable walking and standing. May
be local and national travel related to conferences and training.


The employee is expected to adhere to all agency policies and to act as a role model in the adherence to