Job Title:      Office Manager                FLSA Status:    Non-exempt/Full-time

Department:    Good Haul                Supervisor:     Manager, Good Haul

Position Summary:

Good Haul, Philadelphia’s only non-profit junk-hauling service, provides sustainable and affordable furniture-removal and junk-hauling solutions for customers in the greater Philadelphia area. We are a sister service of the Philadelphia Furniture Bank, which furnishes homes for over 1400 local households exiting homelessness annually, and we partner with a network of organizations to keep usable items out of the landfill.

Good Haul’s Office Manager is a key component of our administrative support and customer service function.

Essential Duties and Responsibilities:

• Respond promptly to phone, e-mail and web inquiries to Good Haul
• Collect project information from clients; work with Manager to provide quotes for service and to schedule service appointments
• Maintain appointments calendar; follow-up on completed paperwork from drivers.
• Communicate with Philadelphia Furniture Bank furniture donors to schedule donation appointments; refer furniture donors to Good Haul when appropriate
• Maintain Salesforce database with client and project information: adhere to procedures for data collection/entry; ensure accuracy and completeness of data
• Coordinate inventory transfer with Philadelphia Furniture Bank and other organizations
• Provide administrative support to Manager
• Manage invoicing, purchasing, receipts, and reconciliations; schedule maintenance as needed; purchase equipment and supplies.
• Manage all admin interactions with Pathways to Housing PA staff
• Perform other duties as assigned; attend daily morning meetings and share information as necessary.

Essential Education, Experience and Skills:

• High School diploma required; some college preferred
• Experience in office management/administrative responsibilities; 3+ years, preferred.
• Strong written and oral communication skills
• Strong organizational and time management skills, required
• Strong computer skills; proficiency with Microsoft Office apps (Outlook, Excel, Word) and iOS apps
• Experience with Salesforce or similar database preferred

Physical Demands and Work Environment:

• Mostly office and warehouse environment
• Frequent in-person/phone/e-mail interaction with clients & partner organizations
• Walking and standing; sitting for periods of time at a desk

Salary Range: $37,000 - 45,000 annually